At Switchflare, we want to ensure you are completely satisfied with our product. Because we offer a fully functional Free Tier, we strongly encourage all users to install and test the extension prior to upgrading. By testing the Free Tier, you can verify that Switchflare works with your browser and workflow before making a financial commitment.
1. General Rule: All Sales Are Final
Once a license key has been activated, the purchase is considered final. We do not offer refunds for buyer's remorse, lack of usage, or if you decide you no longer need the product.
2. The "Unused License" Exception
We will issue a full refund within 14 days of your purchase date only if your license key has never been activated.
- Our licensing API tracks when a key is used to activate a machine seat.
- If our system shows that the license key has been activated on any device, your right to a refund is immediately waived.
3. Subscriptions and Cancellations
If you are on a monthly Pro or Team subscription, you may cancel your subscription at any time through your license management portal.
- No Prorated Refunds: Canceling your subscription stops future charges, but we do not provide prorated refunds for partially used months.
- After cancellation, you retain access to paid features until the end of your current billing cycle, after which your account reverts to the Free Tier.
4. Lifetime Licenses
Purchases of one-time lifetime Pro or Team tiers are strictly non-refundable once the license key has been activated.
5. Technical Failures
In the rare event of a catastrophic technical failure, such as a browser update permanently breaking the extension's core functionality, that we are unable to resolve within a reasonable timeframe, we may, at our sole discretion, issue refunds. Such exceptions are evaluated case by case.
6. Paddle (Merchant of Record)
Our order process is conducted by our online reseller, Paddle.com, who acts as our Merchant of Record. While we dictate the refund policy, Paddle handles the actual financial transaction. If your refund request meets the criteria outlined above, Paddle will process the return of funds to your original payment method.
7. How to Request a Refund
If you meet the unused license criteria and are within 14 days of purchase, please contact us with your original purchase email and order number at:
Email: switchflare@wsoltani.com
Website: Switchflare